1Introduction
This Privacy Policy describes how bepech ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players and visitors who access bepech at bepech.net. It applies to all products and services available on the platform — sports betting, casino games, poker, baccarat, fishing games, virtual sports, and any related communications.
bepech is committed to handling your personal data responsibly and transparently. We understand that Pakistani players want to know exactly what happens with their information when they use an online platform, and this policy is written to answer that clearly. If you've ever signed up for an account, placed a bet, made a deposit or withdrawal, or even just browsed the platform, this policy covers you.
By registering an account on bepech or otherwise using the platform, you agree to the terms of this Privacy Policy. This document should be read alongside the bepech Terms and Conditions. If you disagree with anything in this policy, please contact us before continuing to use the platform.
Plain language commitment: This policy is written to be read and understood — not buried in legal language. If any section is unclear, email us at support@bepech.net and we'll explain it in plain terms.
2Personal Data We Collect
bepech collects personal data in the categories listed below. We collect only what is necessary for the purposes described in this policy — not more.
2.1 Registration Data
When you create a bepech account, we collect: your full legal name, date of birth, email address, mobile phone number, and chosen username and password. This data is required to create and operate your account.
2.2 Identity Verification (KYC) Data
To enable withdrawals and comply with anti-money laundering requirements, bepech collects: a copy of your CNIC (front and back), proof of address (utility bill, bank statement, or equivalent documentation), and confirmation of the payment method used for deposits. This data is processed by our KYC verification team and securely stored in accordance with this policy.
2.3 Financial & Transaction Data
bepech records all financial transactions associated with your account, including: deposit amounts, withdrawal amounts, payment methods used (Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, Visa/Mastercard), transaction timestamps, and transaction reference numbers. Full payment card numbers are never stored by bepech — card data is handled entirely by our PCI-compliant payment processors.
2.4 Gaming & Activity Data
We record all activity carried out under your bepech account: bets placed (market, stake, odds, outcome), casino game sessions (game title, duration, bet amounts, results), poker hand histories, bonus activations and wagering progress, and session timestamps. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.
2.5 Technical & Device Data
When you access bepech, we automatically collect: your IP address, device type and operating system, browser type and version, screen resolution, and the pages of bepech you visit along with timestamps. This data is used for platform security, fraud detection, and performance optimisation.
2.6 Customer Support Data
When you contact bepech support, we retain records of: the communication channel used (live chat or email), the content of your message, timestamps, and any resolution steps taken. This data enables consistent support and is used to improve our service quality.
| Data Category | Examples | Collection Point | Required? |
|---|---|---|---|
| Registration | Name, email, phone, DOB | Account sign-up | Yes |
| KYC / Identity | CNIC, proof of address | Verification process | For withdrawals |
| Financial | Deposits, withdrawals, payment method | Transactions | Yes |
| Gaming Activity | Bets, game sessions, bonus usage | Platform use | Automatic |
| Technical / Device | IP address, browser, device type | Platform access | Automatic |
| Support Records | Chat logs, email correspondence | Support contact | When raised |
3How We Collect Your Data
bepech collects personal data through the following methods:
- Directly from you — when you register, complete KYC, make a transaction, contact support, or fill in any form on the bepech platform.
- Automatically — through cookies, browser storage, and server logs when you visit or use bepech, as described in Section 10 of this policy.
- From third parties — from payment processors confirming transaction status, from identity verification providers confirming document validity, and from fraud prevention services flagging suspicious patterns. Data received from third parties is handled with the same care as data collected directly.
bepech does not purchase personal data lists from data brokers or third-party marketing companies. We do not receive data about you from social media platforms unless you explicitly contact bepech through a social media channel.
4How We Use Your Personal Data
bepech uses your personal data for the following purposes only:
4.1 Account Operation
To create, manage, and maintain your bepech account — processing logins, account updates, password resets, and preference settings. Without this processing, the account cannot function.
4.2 Payment Processing
To process deposits and withdrawals via your chosen payment method — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card. Transaction records are retained as required for financial record-keeping and dispute resolution.
4.3 Identity Verification & Compliance
To verify your identity through the KYC process, meet anti-money laundering obligations, and comply with any applicable legal or regulatory requirements. bepech may be required to share data with relevant authorities in specific legally defined circumstances.
4.4 Platform Security & Fraud Prevention
To detect and prevent fraud, account takeover, bonus abuse, collusion, money laundering, and other prohibited activities. Device and IP data is analysed alongside transaction and gaming behaviour to identify unusual patterns that may indicate account compromise or abuse.
4.5 Customer Support
To respond to your support queries, investigate complaints, and maintain records necessary to resolve ongoing or future disputes related to your bepech account.
4.6 Responsible Gaming
To monitor gaming behaviour for signs of problematic patterns as part of bepech's responsible gaming obligations. Where concerning patterns are identified, bepech may proactively contact the player or apply protective measures as described in the responsible gaming framework.
4.7 Platform Improvement
To analyse aggregated, anonymised usage data to understand how the platform is used and where improvements can be made. This analysis does not identify individual players and is conducted on aggregated datasets only.
4.8 Marketing (Where Opted In)
To send promotional communications about bepech offers, new products, PSL promotions, and relevant platform updates — but only where you have given explicit consent to receive such communications. Marketing opt-out is available at any time from account settings without needing to contact support.
5Legal Basis for Processing
bepech processes personal data on one of the following legal grounds depending on the purpose:
- Contractual necessity — processing required to deliver the services you have agreed to when creating a bepech account. Includes account management, payments, game access, and customer support.
- Legal obligation — processing required to comply with applicable laws, including anti-money laundering, KYC, and financial record-keeping requirements.
- Legitimate interests — processing necessary for bepech's legitimate business interests, including fraud detection, platform security, and aggregated analytics, where those interests do not override your privacy rights.
- Consent — processing for marketing communications and non-essential cookies, which relies on your explicit opt-in and can be withdrawn at any time.
6Who We Share Your Data With
bepech shares personal data only with the categories of third parties listed below, and only to the extent necessary for the stated purpose. All third-party providers are contractually required to handle data securely and for no purpose other than the one for which it is shared.
6.1 Payment Processors
Easypaisa, JazzCash, NayaPay, SadaPay, banking partners, and card payment processors receive transaction data necessary to execute deposits and withdrawals. bepech does not share account passwords or unrelated personal data with payment processors.
6.2 Identity Verification Providers
bepech uses third-party KYC services to verify CNIC and address documentation submitted during the verification process. Document images and personal details are shared with these providers solely for identity confirmation.
6.3 Fraud Prevention & Security Services
Device fingerprinting, IP intelligence, and behaviour analytics services may receive technical session data to assist bepech in identifying fraud, account compromise, and abuse patterns.
6.4 Game Content Providers
Third-party game studios whose titles are available on bepech may receive pseudonymised player session data (session ID, bet amounts, game outcomes) for the purpose of game operation, audit, and dispute resolution. Game providers do not receive full player identity data.
6.5 Legal & Regulatory Authorities
bepech may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law, a valid legal order, or to protect the rights and safety of bepech, its players, or third parties.
6.6 No Sale of Data
bepech does not sell, rent, or trade personal data to any third party for marketing, advertising, or any other commercial purpose. This is an absolute commitment.
7International Data Transfers
Some of bepech's third-party service providers operate servers located outside Pakistan. Where personal data is transferred internationally as part of service delivery — for example, to a KYC provider or fraud detection service — bepech ensures that appropriate safeguards are in place to protect your data to at least the same standard as would apply within Pakistan.
Safeguards used by bepech for international transfers include contractual data processing agreements with service providers that impose security and confidentiality obligations equivalent to those bepech applies internally. bepech does not transfer data to jurisdictions with demonstrably inadequate data protection standards without specific contractual protections in place.
8Data Retention
bepech retains personal data for as long as is necessary for the purposes described in this policy. The following retention principles apply:
- Active accounts: Data is retained for the full duration of the account's active status plus a standard period following closure to cover any disputes or regulatory obligations that may arise.
- KYC and financial records: Retained for a minimum of five years following account closure or the last transaction, in accordance with standard anti-money laundering record-keeping requirements.
- Gaming and transaction records: Retained for a minimum of three years to support dispute resolution and responsible gaming monitoring obligations.
- Support communications: Retained for a minimum of two years following the last communication or resolution of any related dispute.
- Technical and device data: Typically retained for 12 months for security and fraud detection purposes, after which it is deleted or anonymised.
- Marketing data (opted-in): Retained until you withdraw consent, at which point it is removed from active marketing lists promptly and in any case within 30 days.
After the applicable retention period, data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player.
9Security Measures
bepech implements a layered approach to data security across all systems handling personal data. The following measures are in place:
- SSL/TLS encryption: All data transmitted between your device and bepech's servers is encrypted using current TLS standards. Connections over unencrypted HTTP are automatically redirected to HTTPS.
- Encryption at rest: Sensitive personal and financial data stored in bepech's systems is encrypted at rest using industry-standard algorithms.
- Access controls: Personal data is accessible only to bepech staff and service providers with a legitimate operational need. Access is controlled through role-based permissions and logged for audit.
- Two-factor authentication: Available on all bepech player accounts. Strongly recommended for all players.
- Regular security reviews: bepech conducts periodic security assessments of its systems and those of key third-party providers.
- Incident response: In the event of a confirmed data security incident that affects your personal data, bepech will notify affected players promptly in accordance with its incident response procedures.
No system is perfectly impenetrable. While bepech takes security seriously and invests in appropriate measures, we cannot guarantee against all possible security events. If you notice suspicious activity on your account, contact bepech support at support@bepech.net immediately.
10Cookies & Tracking Technologies
bepech uses cookies and similar technologies to operate the platform, remember your preferences, and analyse usage patterns. The categories of cookies used on bepech are described below:
You can manage cookie preferences through your browser settings or from within the bepech account settings page. Disabling essential cookies will affect platform functionality.
11Minors & Under-18 Players
bepech is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Registration requires age confirmation and identity documents — CNIC — are reviewed during KYC which serves as an additional age check.
If we become aware that a player is under 18 years of age, the account will be immediately closed, all bets voided, and deposited funds returned. The personal data associated with that account will be deleted from our systems beyond what is required for legal record-keeping of the incident.
If you believe that a minor has accessed bepech or provided personal data to the platform, please contact support@bepech.net immediately.
12Your Data Rights
As a bepech player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@bepech.net with your registered account details. We aim to respond within 30 days.
Right to Access
Request a copy of all personal data bepech holds about you. We will provide this in a structured, readable format.
Right to Rectification
Request correction of inaccurate or outdated personal data held in your bepech account.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Right to Restrict Processing
Request that bepech limits how it processes your data while a dispute or complaint is being investigated.
Right to Data Portability
Request your personal data in a portable format that can be transferred to another service provider where technically feasible.
Right to Object
Object to processing based on legitimate interests, including profiling. We will review and respond with our assessment of the grounds.
Quick opt-out: To stop receiving marketing emails from bepech, go to Account Settings → Communications → Marketing Preferences and deselect all options. Changes take effect immediately.
13Marketing Communications
bepech sends marketing communications — promotional emails, SMS notifications about offers, and in-platform messages — only to players who have explicitly opted in to receive them. Opt-in is offered during registration and can be changed at any time from within account settings.
Marketing communications from bepech may include: welcome bonus reminders, deposit match promotions, PSL-specific offers, cashback announcements, new game notifications, and VIP programme updates. We tailor communications to be relevant to Pakistani players — you will not receive promotions for European football leagues that have no connection to your betting history on bepech.
We do not share your contact details with third-party marketers. All bepech marketing communications originate from bepech-owned channels and will identify bepech as the sender. If you receive an unsolicited message claiming to be from bepech that seems suspicious, report it to support@bepech.net immediately.
14Changes to This Privacy Policy
bepech may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made, bepech will notify registered players via email to their registered address and/or via an in-platform notification at login.
The current version of the Privacy Policy is always available at bepech.net/privacy-policy along with the effective date. We recommend reviewing this page periodically. Continued use of bepech following notification of an update constitutes acceptance of the revised policy.
Minor changes — such as corrections of typographical errors or clarifications that do not alter any substantive right or obligation — may be made without individual notification.
15Contact Us About Privacy
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how bepech has handled your personal data, contact us through any of the following channels:
- Email: support@bepech.net — for all privacy-related requests, please include "Privacy Request" in the subject line.
- Live Chat: Available 24/7 on the bepech platform when logged in to your account.
- Response time: bepech aims to acknowledge all privacy-related requests within 48 hours and provide a substantive response within 30 days.
For disputes not resolved through direct contact with bepech, players may refer complaints to the FAQ section for guidance on the complaints process, or follow the dispute resolution steps described in the bepech Terms and Conditions.
Data Protection Officer: bepech has designated a Data Protection Officer responsible for overseeing compliance with this Privacy Policy. DPO enquiries can be directed to support@bepech.net with "DPO" in the subject line.